Selecting KPIs and metrics in operational dashboards
Reality is that management will pick the same KPIs and operational metrics that they are used to and put them on the new dashboard or operations scorecard. The result is that the same old metrics are monitored by using new media for reporting. What you track on a daily basis will have a huge impact on the way you see the business, monitor your results and most importantly how you make decisions. The results of your operations will vary accordingly. When executives and managers go through this stage…
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